1. Why is my account locked?
An account may be temporarily locked due to multiple incorrect password entries or suspected illegal activities. You can unlock your account by resetting your password or contacting customer support.
2. Why are my points not updated after completing a task?
Sometimes it may take some time for points to update. Please wait for 24 hours, and if the points are still not credited, please contact customer support to inquire about the specific situation.
3. Why are some tasks inaccessible?
Some tasks may be inaccessible due to regional restrictions or other reasons. Make sure you meet the conditions of the task, or try clearing your browser cache and accessing it using a different browser.
4. How do I redeem points for rewards?
Go to your account, find the "Redeem" or "Rewards" page, select the type of reward you want, and then follow the instructions to redeem. If you encounter problems, please contact customer support.
5. Why can't I log in to my account?
Please make sure that the username and password you entered are correct, and check your Internet connection. If the problem persists, please try resetting your password or contact customer support.
6. How can I ensure the security of my personal information?
The platform uses encryption technology to protect your data. It is recommended that you do not share account information with others, change your password regularly, and make sure to use a strong password.
7. Why was my redemption request rejected?
The redemption request may be rejected due to non-compliance, account abnormality or other reasons. Please check your account status to ensure that all redemption conditions are met. If you still have questions, please contact customer support.
8. Can I log in on multiple devices with the same account?
Yes, you can log in to the same account on multiple devices. But please note that frequent multi-device logins may trigger security verification to ensure account security.